Shipping & Delivery
emotional-mind (UG) currently ships within Germany and Europe. We apologize, but emotional-mind (UG) is currently unable to accept orders for delivery to international addresses outside of Europe.
If you need assistance, our customer service will be here! Please call them at +4916305770000 Monday through Thursday, 10:00 a.m. to 12:00 p.m. MESZ. You can also e-mail us at firstname.lastname@example.org and we will respond as soon as possible during normal business hours. Thank you for your patience as we work to create a special shopping destination for you.
Standard Ground Service
- Ground Shipping is 3,90,-€ or FREE for orders over 60,00,-€ (pre-tax) within Germany.
- Orders placed on Monday through Friday with standard ground service will be processed and shipped within 3 days, if received by 12:00 pm (MESZ).
- Orders placed on weekends or an observed holiday will be processed and shipped within three days starting from the next business day.
- Most ground orders are delivered within 3-7 business days from the order ship date.
- Delivery to countries within Europe cost 9,00,-€ and may potentially take longer.
- Ground orders will ship via DHL.
- At the moment there is no expedited service available
Your ultimate satisfaction with emotional-mind (UG) is our goal! Therefore, we gladly accept a return of any item purchased at emotional-mind.com upon receiving it within 30 days of the purchase date. The product has to be unopened and unused. Please be sure to enclose a copy of your invoice, and the reason for your return. The estimated refund time is 2 Business Days from the receipt of your return in our warehouse.
To ensure a prompt and secure delivery, we recommend sending your return via DHL. We apologize, but return shipping fees are not refundable.
Please send all returns to the attention of:
Please note: Only items purchased at emotional-mind.com may be accepted for return. If you have a concern with an item purchased in a store, Contact Us.