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Delivery policy

Shipping & Delivery

Shipping Methods & Times

emotional-mind (UG) currently ships within Germany and Europe. We apologize, but emotional-mind (UG) is currently unable to accept orders for delivery to international addresses outside of Europe.

If you need assistance, our customer service will be here! Please call them at +4916305770000 Monday through Thursday, 10:00 a.m. to 12:00 p.m. MESZ. You can also e-mail us at info@emotional-mind.com and we will respond as soon as possible during normal business hours. Thank you for your patience as we work to create a special shopping destination for you.

Standard Ground Service

  • Ground Shipping is 3,90,-€ or FREE for orders over 60,00,-€ (pre-tax) within Germany.
  • Orders placed on Monday through Friday with standard ground service will be processed and shipped within 3 days, if received by 12:00 pm (MESZ).
  • Orders placed on weekends or an observed holiday will be processed and shipped within three days starting from the next business day.
  • Most ground orders are delivered within 3-7 business days from the order ship date.
  • Delivery to countries within Europe cost 9,00,-€ and may potentially take longer.
  • Ground orders will ship via DHL. 

Expedited Service

  • At the moment there is no expedited service available
Shipping Restrictions
Some products sold at emotional-mind (UG) may require special handling or limited to specific shipping options as specified by federal, state and local regulations. Under some circumstances, shipping various products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.

Returns

Returns for purchases at emotional-mind (UG)

Your ultimate satisfaction with emotional-mind (UG) is our goal! Therefore, we gladly accept a return of any item purchased at emotional-mind.com upon receiving it within 30 days of the purchase date. The product has to be unopened and unused. Please be sure to enclose a copy of your invoice, and the reason for your return. The estimated refund time is 2 Business Days from the receipt of your return in our warehouse.

To ensure a prompt and secure delivery, we recommend sending your return via DHL. We apologize, but return shipping fees are not refundable.

Please send all returns to the attention of:

emotional-mind (UG)
Wallstraße 74
10179 Berlin
Germany

Please note: Only items purchased at emotional-mind.com may be accepted for return. If you have a concern with an item purchased in a store, Contact Us